Refund and Cancellation Policy

Last updated: 8 September 2026

1. Cancellation

You can cancel renewal at any time through Manage billing in your Tremor dashboard. Cancellation stops future renewals. Unless a refund applies, access remains available through the paid billing period.

2. Fourteen-day withdrawal period

Consumers who purchase at a distance generally have a statutory 14-day withdrawal period beginning on the contract date. You may exercise that right through the permanently available online withdrawal function, which immediately sends a timestamped email receipt, or by returning the standard withdrawal form. You do not need to provide a reason.

Separately from the statutory right, Tremor offers a full refund of the first subscription payment when a valid request is received within 14 days of the initial purchase, even if you have used the service. This voluntary promise does not restrict any mandatory right.

3. Renewals and other refunds

Renewal payments are normally non-refundable once a new billing period has started, except where required by law or where there has been a duplicate charge, unauthorised transaction or material service failure. Contact Support email required before launch promptly if something is wrong.

4. Processing

Where withdrawal or another mandatory refund right applies, the refund is initiated without undue delay and no later than 14 days after the withdrawal notice is received. It is returned through the original payment method without a Tremor refund fee, unless you expressly agree otherwise. Stripe Managed Payments processes the payment; additional bank processing time may be outside Tremor's control. A full withdrawal refund ends the corresponding service access.

5. Failed payments

A failed payment does not create paid access. If a renewal becomes past due, Tremor may provide a short payment-recovery grace period before extension access is suspended.